Privacy Policy – Questions & Answers

Because your privacy matters, and you deserve to know exactly what happens with your information. This policy explains what we collect, why we collect it, and how we use it. By browsing our site or placing an order, you agree to these practices—nothing hidden, nothing sneaky.

Only what we need to provide excellent service and keep the website running properly.

You give it to us when you place an order or create an account:

• Name
• Billing and shipping addresses
• Email address
• Phone number
• Payment details (securely processed—we never see or store your full card number)

The website collects some things automatically:

• IP address
• Browser and device type
• Pages visited
• Items added to your cart
• Basic analytics that help us improve the site

If you create an account:

• Saved addresses
• Order history
• Preferences to make checkout faster next time

We use your information for straightforward, practical reasons:

• To process and ship your order
• To contact you about your order if needed
• To improve our website’s speed, reliability, and usability
• To personalize your experience (if you create an account)
• To keep the site secure and protect against fraud

Only with trusted partners who help us run the business. We never sell your information.

We may share limited details with:

• Payment processors
• Shipping carriers
• Website and analytics service providers
• Email communication tools

They only receive the information needed to do their job—nothing more.

No. Your payment is processed through secure, reputable providers. We never see or store your whole card number.

Yes, but nothing unusual.

Cookies help the site remember what’s in your cart, keep you logged in, and show us anonymous analytics so we can make things faster and easier to use. You can adjust cookie settings through your browser if you prefer.

We use industry-standard security measures to protect your data, including encryption, secure connections, and limited access to customer information. No system is perfect, but we take security seriously and follow best practices.

We keep your information only as long as necessary to:

• Fulfill your order
• Maintain your account
• Meet legal or tax obligations
• Resolve any issues that may arise

If you close your account, we will remove or anonymize your information unless we are required to keep it.

We partner with trusted companies to help process orders, operate the website, and maintain reliable communication. These providers may handle certain pieces of information as part of their services:

• Payment Processing: Braintree
• Shipping & Order Fulfillment: ShipStation; USPS, UPS, FedEx
• Website Platform & Hosting: Magento 2 and our secure hosting provider
• Email Communications: MailChimp
• Analytics: Google Analytics

Each provider receives only the information required to perform its function and follows its own privacy and security policies.

No. Our products and website are not intended for children under 13, and we do not knowingly collect information from anyone in that age group.

Your information may be processed and stored in the United States. By using our site, you consent to this. International customers are responsible for any local laws, taxes, or import requirements.

Possibly. If we update this policy, we’ll post the new version here. The “Last Updated” date at the top will always reflect the most recent revision.

If you have questions about this policy or how your information is handled, you can reach us at: